Terms and Conditions

Set out below are the terms and conditions by which Q Executive Cars conduct its business with the
Client (The account holder), the Passenger (the person travelling) and the Booker (the person
booking journeys). Q Executive Cars reserves the right to vary these terms and conditions of trading
without notice.

Q Executive Cars shall enter into a contractual obligation as principal with the person making the
private hire booking to provide the journey/s which is the subject of the booking.
Q Executive Cars will be responsible for both accepting the booking as well as the provision of the
journey. At the time of booking a contract is created between Q Executive Cars and the
client/passenger for the provision of the transportation service/s.
Any liability in relation to the transportation services belong to Q Executive Cars.
All fares will be collected by Q Executive Cars or by the driver on behalf of Q Executive Cars.

Q Executive Cars set out to provide a safe reliable service to all its customers.
We will always try to be fair and reasonable to our customers and promote goodwill where possible.
Whilst we will exercise all due care and consideration to carry out client and/or passenger
instruction we will not be liable for any incidence or loss due to circumstances beyond our
reasonable control.

​Transport of Goods
​All parcels, packages and goods are taken at customer’s own risk. It is the customer’s responsibility
to ensure adequate insurance cover is in place for goods in transit.

​Right to Refusal
​Q Executive Cars reserve the right to refuse to carry any persons or objects that the driver deems to
be likely to cause him or his vehicle harm or damage in whatsoever form. The judgment of the driver
will be final.
Q Executive Cars may charge for any costs involved.

​All quotes, where given, are approximate according to an estimate of miles and time incurred by
driver and time of day of travel and type of vehicle required to do a specific journey.

​We will calculate fares based upon mileage incurred, time and out of pocket expenditure.
The charge rate will vary according to the type of vehicle/service required for the journey.
We operate a fixed rates for journeys to or from the local areas to: the London airports and to most
London postal codes.
Most journeys are quoted travelling via the quickest route. If the route varies from this, e.g. by
request from the customer to use a motorway route or the driver has to avoid a traffic related
problem, Q Executive Cars reserve the right to charge the Client for any extra mileage and time.

We reserve the right to apply a surcharge to:
out of area to out of area journeys
airport and station pick-ups.
Christmas, New Year and other Bank Holiday journeys
additional stops on route
journeys out of standard business hours.

​Q Executive Cars assume a journey request is still valid until:
A passenger or someone deemed to be representing the passenger cancels the journey with a
member of staff in the offices of Q Executive Cars and receives confirmation by the member of staff
that it is cancelled.
Our driver and or supporting staff have satisfied themselves that they are unable to pick the
passenger up for whatever reason.
Until then we will take all reasonable care to complete the booking.
In the event of a cancellation of a journey Q Executive Cars may charge for any costs incurred until
the time when it is apparent that we have been satisfactorily informed of a cancellation of booking
or when we have been unable to contact the passenger.
Usually there would be no charge for a journey cancelled prior to dispatch.
Where a journey is cancelled after the driver has been dispatched the client may be liable for a
Where the driver is unable to find a passenger after making all reasonable efforts the client may be

Where a client or passenger gives incorrect information regarding a pick up place or time or other
relevant detail that results in a cost to our driver, the client may be liable for a cancellation charge.

​Cancellation Charge
​A Cancellation Charge is calculated to pay for the time and miles and incidental costs of our driver
when he is unable to pick up a passenger.

Waiting time
​Where a driver has to wait beyond the appointed time to collect a passenger, whether it be the fault
of the passenger or client or arises from circumstances beyond their control, the client will be liable
to pay Q Executive Cars for the waiting time.

​We will try to carry out a journey in a way the passenger requests, e.g. route variation unless we
have written instructions not to do so by the account holder.

​Account Charges
All Invoices will be charged with VAT at the prevailing rate.
The client will be liable to pay all bookings made on the account.

​The client undertakes to pay invoices within the payment terms on the account application.

​All queries are to be raised in writing within 7 days of invoice.

Lost Property
​Q Executive Cars accepts no responsibility for private property on our premises or in our vehicles,
including accepting any liability should lost property be returned for any reason to someone who is
not its owner – e.g. if someone makes a false representation to Q Executive Cars of ownership of
Property that is left on the premises will be kept for a period of three months, after which it will be
disposed of.

For property to be reclaimed, a detailed description of the item(s) and/or proof of ID (identity), and
date that the item was left will be required.
While every effort will be made to identify the possible owner of lost property (which is likely to
involve searching of the item) and then contact them, Q Executive Cars will not return the property
to that person unless they provide the details set out in the previous paragraph.
Q Executive Cars will not mail/courier or insure during transit any reclaimed found property back to
the presumed owner unless they send the appropriate fees to cover packing and postage, and any
insurance during transit stipulated by the claimant.
All items sent at owner's risk.
Note that Q Executive Cars will NOT automatically arrange insurance during transit. Q Executive Cars
will only arrange insurance during transit if it is specifically requested in writing at the time of
reclaiming found property – and then we will only arrange the insurance that is made available as
"standard" by the carrier chosen by Q Executive Cars.

Vetted by the Public Carriage Office and with rigorous background checks including DBS, Health and Fitness and topographical tests, we demand high standards from our drivers and office staff. Rest assured that Q Executive Cars can be relied upon for safety and reliability.

Our office is efficiently run by a team of highly experienced staff with the latest in computer technology to assist a smooth operation and to deal with your requests without delay. We are always in pursuit of perfection.

Contact Us

Contact Details
Telephone: +44 (0) 20 8894 3987
Mobile: +44 (0) 7818 024 210
Booking:  office@qecars.co.uk 
Fax: +44 (0) 20 8898 6376